Support – DevMantis | Get Help with Your Products

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Documentation

Full installation guides, configuration references, and API docs for every product.

Available 24/7

View Docs

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Support Ticket

Submit a ticket and get a personal response from our technical team. Priority for active license holders.

Within 24 hours

Submit Ticket

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Community

Join the DevMantis community forum. Ask questions, share customizations, and connect with other buyers.

Community-driven

Join Community

Support Scope

What Our Support Covers

✅ Included in Support

✓Installation & deployment assistance
✓Bug reports and confirmed bug fixes
✓Questions about product functionality
✓Configuration and settings guidance
✓License activation and transfer
✓Update and version guidance

❌ Not Included (Paid Service)

✗Custom feature development
✗Theme / UI redesign services
✗Third-party plugin integration
✗Server administration and hosting setup
✗General PHP/MySQL coding help
✗Support beyond the license period

Submit a Ticket

Send Us a Message

Full Name *

Email Address *

Product *

Issue Type *

Order / License Number

Message *

Expected response: within 24 hours on business days.

Contact Information

Prefer to reach out directly? Here are all the ways to get in touch.

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Email Support

support@devmantis.com

Response within 24 hours

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CodeCanyon Messages

Message us directly on CodeCanyon

Preferred for license-related issues

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Support Hours

Monday – Friday: 9am – 6pm WAT

Weekend tickets answered Monday

How Our Support Works

Submit Your Ticket

Fill out the form with your issue details and license information.

Confirmation Email

You'll receive an email confirming your ticket was received.

Expert Response

A DevMantis developer reviews and responds within 24 business hours.

Resolution

We work with you until the issue is fully resolved.

FAQ

Support FAQ

Support is included for 6 months from the date of purchase for Regular and Extended licenses. Enterprise licenses include 12 months. After the support period expires, you can renew support at a reduced rate.

Because our products are digital downloads with full source code access, refunds are only considered in specific cases such as major undisclosed bugs that cannot be resolved. Please contact us before raising a dispute — we resolve issues directly and fairly.

Make sure you've imported the SQL file correctly and your database credentials in config/database.php are accurate. Default admin credentials are in the README file. If you still can't log in, submit a support ticket with your error details.

Yes! We offer paid installation services where our team sets up the product directly on your server. Contact us via the support form with the subject "Installation Service" for a quote. This is typically a one-time fee.

How Can We Help?